Progressive Communications

Maintenance Agreement: Our commitment to servicing your needs As communications systems become more complex and mission-critical, maintenance services are more important than ever. An outage of just a few hours can cause losses of thousands (if not millions) of dollars in productivity, sales and impact on a company's reputation. In effect, if your "communications" goes down, you are "closed for business." At Progressive Communication one of our goals is to keep you "open for business" indefinitely. We do this by providing one of the most comprehensive maintenance agreements in the industry. If your business depends on communication, you can depend on Progressive Communications. Our maintenance agreement was founded upon 3 principles that deliver continuous, reliable and cost-effective coverage.

Our proactive approach: We have completely reinvented the old "break and fix" approach to service. Our commitment is to help prevent disruptions before clients even know about them and before they impact their business, essentially being there when clients need us.

Our priority response: When assistance is needed, Progressive Communications is there with a trained, knowledgeable certified service technician who is prepared to resolve the service-affecting issue as quickly as possible.

Value - By saving our clients money, through our comprehensive maintenance agreement we are able to eliminate hidden costs and deliver value many times its worth over the life of a contract, thereby generating a significant return on investment.

24 Hour Remote Monitoring/Diagnostics with Intelligent Dispatch

Progressive Technical Experts (Tier I, II, III, Manufacture Technical Support)

Median years of experience for our service technical teams is 8 years

Priority Response

Help Lines

System Security Assurance

Emergency Service Plan

Customer Support Website

Preferred customer pricing on additional services and upgrades

In today's business environment, communications systems are more complex and mission-critical and that places more of an emphasis on maintenance services than ever before. If your business depends on communication, you can depend on Progressive Communications. It is important to ask yourself, what responsibility/liability do you want for outages? How much explaining do you want to do? Why should you settle for anything less than maximum uptime and priority response?

The answers to these imperative questions will point you to the essence of the Maintenance Service Agreement of Progressive Communications and solidify why we are Hawaii's largest locally owned and operated communication provider in business since 1983.