In the healthcare field, reliable communications can literally be a matter of life and death. Healthcare delivery depends upon individuals from a wide variety of disciplines, often in widely disparate locations. Critical information, approvals, and collaboration depend on reliable telephony. Our seasoned consultants offer guidance for the unique communications challenges of the healthcare industry.
Healthcare centers receiving government funding are routinely required to survey patients to rate their services. Accessibility is key to a positive rating. Long telephone wait times when patients are feeling vulnerable are unacceptable. As are multiple transfers in order to reach the right party to get information about a bill or a patient’s medical data.
Progressive’s unified communications and voice-over-IP (VoIP) technologies help healthcare not only improve service, but also reduce costs. We can help serve patients faster by making call transfers faster and easier while providing needed information about callers. We can even help reduce the amount of paperwork that follows patients through the system.
Healthcare is changing. We're making sure telephony changes with it.
This is a Sample Case Study